Don't Hang Up On Your Customers Without Guiding Them Down a Path Toward Resolution
Minuteman Support Services is "bridging the computer support gap" that exists between ISPs and their subscribers.
MSS utilizes Remote Computer Support technology, backed by a comprehensive nationwide network of onsite technicians, to compliment your current internal level 1/Level 2 helpdesk. ISPs have traditionally drawn the line when it comes to supporting the end-user's personal computer equipment, and that's where MSS closes the loop.
Minuteman Support Services support model provides a single-vendor, value-added support solution for national, regional and local ISPs with virtually no overhead or additional work on your part.
Residential ISP Services
Minuteman Support Services has your reputation at heart. By referring your subscribers to Minuteman Support Services, you are guiding your customers down a path to final resolution. Your customers will appreciate the high level of service they receive over the Internet or in the comfort of their own home.
90% of all residential and small business computers are already infected with spyware. Spyware is limiting your subscriber's ability to enjoy the full bandwidth of their broadband connection.
From spyware/virus removal and prevention to home or home office networking, Minuteman Support Services is your nationwide answer to taking your customer support to the next level.
A relationship with MSS means a heightened level of customer loyalty and reduced customer frustration.
Commercial ISP Services
Minuteman Support Services provides a full line of small business helpdesk outsource solutions.
Much like the residential market, spyware is limiting your subscriber's ability to enjoy the full bandwidth of their broadband connection. This fact translates into a loss in productivity. It is estimated that small businesses, alone, stand to lose $250 billion in lost productivity due to spyware infections in 2005.
Via the online Trouble Ticket reporting, a 24×7 Call Center, remote support capabilities and nationwide onsite support, Minuteman Support Services provides a complete computer support solution that fits within the budget of any small to medium-sized business.